White Papers: Cloud

Public, private and hybrid clouds are vital to the modern technology professional – we examine the issues and consider the business cases.

KPI Calculator

A Buyer’s Market Managed service providers (MSPs) are here to stay. Their benefits to clients include improved security, cost savings over in-house IT, and better uptime. Unfortunately for MSPs, they may be seen as interchangeable. Software-as-a-Service (SaaS) is one of the fastest-growing MSP segments. MSPs are not replacing IT departments. They are seen as partners, […]

A Complete Guide to Pricing IT Services

Do you know how much it costs you to perform one hour of service? If you’re basing your pricing solely on a market-driven strategy, you’re playing a dangerous game. For example, if your costs are $75 per hour but your market only supports $50 per hour, either your costs are too high or you’re in […]

The KPIs Top MSPs Rely on for Success & How to Use Them in Your Business

As a technology solution provider, how do you know you’re on the right path to success? How can you see where you’re going if you’re in the dark about where you are or how you got there? If your business decisions aren’t based on reliable data, it’s easy to let ambition, assumptions, and misguided conclusions […]

The ConnectWise Difference

ConnectWise gives you the tools necessary to automate repetitive tasks, standardize service delivery, hold your team accountable, and manage information, all while helping your business grow. Our software suite lets you operate efficiently from end to end, and allows you to master: BUSINESS EFFICIENCY Transform your business model to meet the growing demands of the […]

The KPIs You Should Be Measuring but Probably Aren’t

Managed service providers (MSPs) are here to stay. Their benefits to clients include improved security, cost savings over in-house IT, and better uptime. Unfortunately for MSPs, they may be seen as interchangeable. Software-as-a-Service (SaaS) is one of the fastest-growing MSP segments. MSPs are not replacing IT departments. They are seen as partners, working in concert […]

TCO Report On Prem vs Cloud Storage

Today, organizations are challenged by a massive growth in the volume of enterprise data. It’s an undisputed fact that today more data is being generated, processed, and stored than at any other time in history. And it’s only going to increase from here. International Data Corporation (IDC) projects the “global datasphere” to grow from 33 […]

An Insider’s Guide to Object Storage

The data revolution is upon us. Organizations in every industry generate exponentially more volumes of unstructured data than ever before. They also retain, re-use, and learn from that data to a far greater extent. Add to this the emergence of cloud and IoT, and it becomes apparent that unlimited, affordable scalability is an increasingly important […]

Mobilising to Win – are you ready?

As customer expectations for useful, frictionless experiences continue to rise, companies  are replacing manual processes and augmenting physical experiences with new digital interactions. This embrace of digital stems from more than the need to delight and engage –  it is about providing real utility to customers at an acceptable cost to serve. For many companies, […]

Why Blockchain is the new black for Media Buying

Blockchain appears poised to solve some of the most pressing problems facing advertisers and publishers. A distributed ledger technology, blockchain can change media buying as we know it by enabling parties in a network to agree on a transaction without the need for third parties or centralized control. Transparency created by a fully adopted blockchain […]