White Papers: Cloud

Public, private and hybrid clouds are vital to the modern technology professional – we examine the issues and consider the business cases.

MSP COVID-19 Playbook: CHAPTER 5 Operational Efficiency UK

OPTIMISING OPERATIONAL EFFICIENCY During a crisis or economic downturn, the difference between floundering and flourishing, sleepless nights and resting easy, chaos and confidence is preparation. It’s critical to invest your time, energy, and focus into efforts that drive continuous improvement and optimisation. Building on top of the best practices you’ve carefully put in place ensures […]

MSP COVID-19 Playbook: CHAPTER 6 Customer Relationship UK

CUSTOMER RELATIONSHIP MANAGEMENT The reality of today’s environment is that your clients are actively looking at all expenses and cutting where they can. You’re very likely doing the same in your business, so you understand. But how do you make sure you’re not on the chopping block? By demonstrating that you provide a service that’s […]

Webinar – Employee Security Awareness Training

While working from home provides flexibility and less stress around commutes, it can raise new problems. An entire workforce has lost the protection of their IT department provided firewall, and hackers are waiting to pounce on any vulnerability they can find. Are you ready to protect your company’s data from your home office? Watch our […]

Webinar – Resources ConnectWise has available for MSPs

The role of a trusted advisor has never been more critical. As more employees are moving to work from home, your clients are looking to you to make sure they do the right things to keep their employees and their data safe and secure. At ConnectWise, we’ve got you covered. Watch our webinar to view […]

Ultimate Guide to As A Service: Sales and Marketing

Now that you’ve made the shift to the as-a-service business model, how you sell and market your newest offerings is going to need an upgrade. Older technology can’t keep up with your customers’ changing needs. Similarly, how you capture their attention and motivate your sales team needs to evolve as well. In this guide, we’ll […]

Ultimate Guide to As A Service: Onboarding & Retention

As you make the move to building your as-a-service offerings, you need to consider the impact it will have on your customers, both existing and prospective. There are plenty of opportunities for you and your customers to improve overall service delivery, but it also presents a significant change in your business relationship. In this guide, […]

State of Cloud Adoption UK Public Sector

The vast majority of public sector IT remains in traditional, non-cloud environments. So, to find out why, UKCloud surveyed more than 300 public sector organisations and asked them about the common issues and challenges that are impeding broader adoption of cloud. This is what they had to say. Download your copy of the report, today.

KPI Calculator

A Buyer’s Market Managed service providers (MSPs) are here to stay. Their benefits to clients include improved security, cost savings over in-house IT, and better uptime. Unfortunately for MSPs, they may be seen as interchangeable. Software-as-a-Service (SaaS) is one of the fastest-growing MSP segments. MSPs are not replacing IT departments. They are seen as partners, […]

A Complete Guide to Pricing IT Services

Do you know how much it costs you to perform one hour of service? If you’re basing your pricing solely on a market-driven strategy, you’re playing a dangerous game. For example, if your costs are $75 per hour but your market only supports $50 per hour, either your costs are too high or you’re in […]

The KPIs Top MSPs Rely on for Success & How to Use Them in Your Business

As a technology solution provider, how do you know you’re on the right path to success? How can you see where you’re going if you’re in the dark about where you are or how you got there? If your business decisions aren’t based on reliable data, it’s easy to let ambition, assumptions, and misguided conclusions […]