White Papers: Security

Cyber security is an ever-moving target, particularly as the enterprise’s perimeter becomes more flexible in the mobile era and the threats evolve. Here we offer papers to help the IT security professional.


According to ransomware detection reports compiled from F-Secure Labs’ upstream telemetry, ransomware attacks have increased sharply since 2015. 2017 saw the number of ransomware detection reports increase by 415 percent compared with the previous year. Ransomware campaigns have historically been opportunistic in nature, infecting anyone they can via spam emails, exploit kits and malvertising. But many cyber criminals are becoming more […]

Top 10 KPIs IT Service Providers Should be Tracking

There’s a lot of noise about measurement, accountability and using data to make better decisions, everyone has a theory about how you should be doing it. We are cutting through the noise with our guide to the 10 most important key performance indicators (KPIs) to prioritize and achieve business objectives. Tracking critical metrics helps with […]

6 Ways to Shield your Clients from Ransomware

Businesses are now inherently digital. They’re implementing more systems and using more applications to manage their day-to-day operations, share critical information and complete vital tasks. As they use different devices, back-end systems and applications, they generate and exchange a surplus of data. But all of these different data sources also present risk: They have potential […]

Metrics That Matter 2017: Annual ITSP Benchmarking Study

EXECUTIVE SUMMARY: SETTING SIGHTS ON GROWTH In a world where cloud platforms and applications, mobile devices and big data are commonplace, and businesses are increasingly integrating advanced technology, such as wearable devices, artificial intelligence and machine learning, the information technology service providers (ITSPs) who keep those systems running are more important than ever. As the […]

Beyond Cloud Visibility – Because Discovery is No Longer Enough

The rules have changed, and they keep changing. We’ve moved from Software-as-a-Service to Just-abouteverything-as-a-Service, and security professionals are struggling to keep pace. A significant milestone that passed almost unnoticed during 2017, for example, was that for the first time, hacking wasn’t the top cause of exposed data records. That prize now goes to accidental online leaking […]

GDPR Made MSPeasy: The MSP Opportunity

As a managed service provider (MSP), you are positioning yourself as an IT expert, the go-to person for all things tech and data. As of 2018, this expertise now includes the Global Data Protection Regulations, or GDPR for short. Daunting as this might seem, for many MSPs, these new data regulations have served to bring […]

Datto’s 2018 State of the MSP Report

2018 MSP Challenges and Trends, Stat-by-Stat Datto surveyed roughly 2,300 managed service providers (MSPs) worldwide about their day-to-day lives. The result: a wealth of statistics about the state of today’s MSPs, including everything from basic demographics and media consumption preferences to business goals and challenges. With Datto’s Global State of the MSP Report, we aim […]

Navigating the new GDPR privacy landscape

What should organizations do before and after the May 2018 deadline to comply with the GDPR The GDPR in a Nutshell The EU General Data Protection Regulation – in short, the GDPR – will be applied from May 2018. The directive marks the biggest change in EU data privacy laws in more than 20 years, […]

IT Staffing Made MSPeasy

Find Quality Employees to Grow Your Business Hiring qualified employees is crucial for all businesses, which is why those that can afford to do so, invest heavily in recruiting. However, smaller businesses, like MSPs, don’t typically have the resources to dedicate to such efforts as do larger companies. As a result, many MSPs struggle with […]

Break-Fix to MSP

Tips from MSPs who successfully made the leap Moving your business model from break-fix to managed services can feel daunting. It can be a tough sell to your current clients, who are used to paying for services on an hourly basis, rather than by subscription. It also requires a cultural shift within your organisation, which […]