White Papers: Managed Service Providers

A selection of MSP’s, MSSP’s & VAR’s

The MSP’s Guide to Demonstrating Value to Customers

MSPs are constantly looking for ways to grow their business by including more value-added services in their offering; cloud migration projects, hardware maintenance, new security services, and more. But, they often can’t equate the value the services are adding to their customers’ businesses or the value the MSPs themselves have added. The perception of value […]

Spear Phishing: Top Threats and Trends

Insights into attacker activity in compromised email accounts A specialized economy is emerging around email account takeover as cybercriminals find new ways to attack and exploit email accounts. This report takes an in-depth look at the threats organizations face from account takeover and the types of defense strategies you need to have in place to […]

The KPIs You Should Be Measuring but Probably Aren’t

Download this eBook to discover the four (4) most important KPIs for an MSP owner to watch. Once you understand these and the mechanics that create them, then you’ll know what levers to pull within the business to achieve growth and higher profitability. If an MSP starts weighing these KPIs effectively, it brings a higher […]

13 email threat types to know about right now

A cyberattack can affect your business in many ways, depending on its nature, scope, and severity. according to the Fbi’s internet Crime Complaint Center (iC3), cybercrime cost $3.5 billion in losses in 2019 alone, with business email compromise (beC) causing the most damages. that doesn’t include unreported losses, which are significant. iC3 received 467,361 complaints […]

The evolving landscape of the MSP business report 2020

As the MSP market has grown, providers have had to continuously balance and adapt their portfolio services to stay relevant and meet their customer’s varying needs, which has resulted in many service providers regularly expanding their offerings far beyond the traditional fundamentals expected of the MSP As this report has repeatedly shown, the appetite for […]

The Smarter MSP’s Guide to Ransomware

Ransomware has become a serious epidemic affecting businesses of all sizes, and protecting your customers is more essential than ever before as the number of ransomware attacks continues to rise. A report from Cybersecurity Ventures projects that on average there will be a ransomware attack on a business every 14 seconds by the end of […]

7 Ways to Take Control of Your Customer’s Experience

When customers shop for a company to manage their IT needs, they look for one that has the tools and experience to quickly respond to problems and protect them from today’s cyber-risks. But to keep those customers long-term and grow as they grow, it takes more than competence—it takes providing a great customer experience. Designing […]

8 Ways to Take Control of Your Business: Choosing the Right Support Tools

Whether you’re just starting out in the IT service business or you’re trying to expand, choosing the right tools can make your life much easier and your business more successful. You may be tempted to reduce costs with free tools, but your business will grow faster with professional, paid IT support software. And frankly, you […]

8 Ways to Take Control of Your Technician’s Efficiency

In the IT service business, time is money. Any time that your technicians spend bogged down is time they can’t spend serving the customer (or taking on new users). When choosing software for your IT business, focus on tools that will help make employees more efficient. By making it easier for techs to create tickets, […]

How Safe Are Your Backups?

If cybercriminals can encrypt your backup files (along with production data), you’d pretty much have to pay the ransom, no matter how high. Backup files could be important to an attacker in the case of data manipulation or destruction if they’re intent on prohibiting you from restoring data to a known good state. Learn three […]