White Papers: Other

A wider selection of white papers to help technology seniors.

7 Ways to Take Control of Your Customer’s Experience

When customers shop for a company to manage their IT needs, they look for one that has the tools and experience to quickly respond to problems and protect them from today’s cyber-risks. But to keep those customers long-term and grow as they grow, it takes more than competence—it takes providing a great customer experience. Designing […]

8 Ways to Take Control of Your Business: Choosing the Right Support Tools

Whether you’re just starting out in the IT service business or you’re trying to expand, choosing the right tools can make your life much easier and your business more successful. You may be tempted to reduce costs with free tools, but your business will grow faster with professional, paid IT support software. And frankly, you […]

8 Ways to Take Control of Your Technician’s Efficiency

In the IT service business, time is money. Any time that your technicians spend bogged down is time they can’t spend serving the customer (or taking on new users). When choosing software for your IT business, focus on tools that will help make employees more efficient. By making it easier for techs to create tickets, […]

How Safe Are Your Backups?

If cybercriminals can encrypt your backup files (along with production data), you’d pretty much have to pay the ransom, no matter how high. Backup files could be important to an attacker in the case of data manipulation or destruction if they’re intent on prohibiting you from restoring data to a known good state. Learn three […]

Archiving vs. Backup

Although the terms “backup” and “archiving” are sometimes used interchangeably, they refer to two completely different processes. Both deal with long-term data storage, yes, but that is where the similarities end. Learn “What’s the difference between Archiving and Backup.

The Gorilla Guide to Cloud First Back-up

Will your current data protection solution meet your future business challenges? Avoid the hidden traps of traditional backup. Learn more about cloud-first backup.

Modern Backup, Under the Hood

If done right, data protection is unsexy. But that’s not a bad thing. You don’t want data protection to become exciting; such events have an unfortunate tendency to lead to negative headlines. Unfortunately, the mundane rarely holds one’s attention for long, meaning that automation plays an important role in staying out of those headlines. Read […]

Real-World AI

DEEP LEARNING PIPELINE POWERED BY FLASHBLADE Advances in deep neural networks have ignited a new wave of algorithms and tools for data scientists to tap into their data with artificial intelligence (AI). With improved algorithms, larger data sets, and frameworks such as TensorFlow, data scientists are tackling new use cases like autonomous driving vehicles and […]

Accelerate Deep Learning With a Modern Data Platform

Societal Impact of Artificial Intelligence Massive amounts of data are being created driven by billions of sensors all around us such as cameras, smart phones, cars as well as the large amounts of data across enterprises, education systems and organizations. In the age of big data, artificial intelligence (AI), machine learning and deep learning deliver […]

IT Trends Report – The Intersection of Hype & Performance

Introduction While today’s industry hype cycle focuses on technologies like artificial intelligence (AI), machine learning (ML), and blockchain, in many cases it is possible that more traditional solutions—and more basic problems—are the most urgent priorities. Will these new technologies actually enable IT to reach optimal performance faster? The SolarWinds IT Trends Report 2018: The Intersection […]