White Papers: Other

A wider selection of white papers to help technology seniors.

EMEA Perspective – State of Sales Enablement 2019 Report

Over the past four years, the State of Sales Enablement report has been tracking the growth, maturity, and business impact of sales enablement. This year, we surveyed 513 executives, sales enablement professionals, and sales and marketing leaders across the globe to check the pulse on how sales enablement is perceived, utilised, and creating value for […]

IT Trends 2019 – Skills for Tech Pros of Tomorrow

Today’s technology professionals are at an inflection point in their careers. They have one foot grounded in today’s realities, while the data suggests they’re also  setting their sights on what’s to come—often with a bit of trepidation about their ability to  manage emerging technologies. Common technologies of recent history are still top-of-mind for tech pros. […]

Three Pitfalls Of IT Security And How To Overcome Them

Initiatives to improve IT security are often ineffective. The reasons for this can be summed up into three pitfalls: a one-sided perception of the threat, the implementation of initiatives with a rigid definition of security, and the downgrading of IT security to a corporate role. This white paper will address an IT security framework created by SolarWinds that addresses […]

The Transformation of the NHS: Improving Digital Solutions

As technology continues to advance, organisations across the public sector are presented with an increasing number of opportunities to improve service provision whilst reducing operating costs. The NHS is no different. This survey examines the thoughts and opinions of technology leaders across the NHS regarding the development and progress on digital transformation in the healthcare sector. This report also […]

7 Ways to Take Control of Your Customer’s Experience

When customers shop for a company to manage their IT needs, they look for one that has the tools and experience to quickly respond to problems and protect them from today’s cyber-risks. But to keep those customers long-term and grow as they grow, it takes more than competence—it takes providing a great customer experience. Designing […]

8 Ways to Take Control of Your Business: Choosing the Right Support Tools

Whether you’re just starting out in the IT service business or you’re trying to expand, choosing the right tools can make your life much easier and your business more successful. You may be tempted to reduce costs with free tools, but your business will grow faster with professional, paid IT support software. And frankly, you […]

8 Ways to Take Control of Your Technician’s Efficiency

In the IT service business, time is money. Any time that your technicians spend bogged down is time they can’t spend serving the customer (or taking on new users). When choosing software for your IT business, focus on tools that will help make employees more efficient. By making it easier for techs to create tickets, […]

How Safe Are Your Backups?

If cybercriminals can encrypt your backup files (along with production data), you’d pretty much have to pay the ransom, no matter how high. Backup files could be important to an attacker in the case of data manipulation or destruction if they’re intent on prohibiting you from restoring data to a known good state. Learn three […]

Archiving vs. Backup

Although the terms “backup” and “archiving” are sometimes used interchangeably, they refer to two completely different processes. Both deal with long-term data storage, yes, but that is where the similarities end. Learn “What’s the difference between Archiving and Backup.

The Gorilla Guide to Cloud First Back-up

Will your current data protection solution meet your future business challenges? Avoid the hidden traps of traditional backup. Learn more about cloud-first backup.