Oracle has agreed to provide technical support to VMware customers who migrate their workloads to its cloud computing platform. The deal represents a major breakthrough for the two vendors, which had been locked in a bitter dispute over the issue for years.
The agreement will help Oracle, which had offered a rival product to VMware, to level the playing field with hyperscale cloud providers such as Amazon Web Services, Microsoft and Google that already have deals to provide technical support to VMware customers.
The deal is expected to make it easier for Oracle to pitch its cloud platform to clients, such as banks and retailers, which process large volumes of sensitive financial data and require ongoing technical support. Meanwhile, VMware, which specialises in virtualisation software, will be able to retain customers who transfer to Oracle cloud.
“VMware is delighted that for the first time, Oracle will officially offer technical support for Oracle products running on VMware. This is a win-win for customers,” said VMware’s chief operating officer for customer operations, Sanjay Poonen, in a statement. “We’re also happy to welcome Oracle to the VMware Cloud Provider Program, which will allow them to migrate and manage workloads running on VMware Cloud Foundation in Oracle Cloud Infrastructure.”
According to Gartner’s latest assessment of the infrastructure-as-a-service (IaaS) market, Oracle’s strength is in targeting customers who want to run its software in the cloud, but that it is “unlikely to ever be viewed” as a “general-purpose provider” of IaaS and platform-as-a-service offerings, given “the dominance of the hyperscale providers”.