In the IT service business, time is money. Any time that your technicians spend
bogged down is time they can’t spend serving the customer (or taking on
When choosing software for your IT business, focus on tools that will help
make employees more efficient. By making it easier for techs to create tickets,
to collaborate with teammates, or to easily access info while on site visits, you
improve your business’s output and can take on even more clients. To top it
off, choosing the right tools can boost your team’s morale.
When shopping for a service desk or remote access tool, try to evaluate the
software across the following eight dimensions. This will help ensure you pick
software that speeds your team up rather than slows them down.