Ilyash Dedat, Customer Service Director at Soak.com will explain how they have implemented a CRM tool to address their customer service challenges and the benefits they have experienced as a result. Ilyash will be joined by Penny Lowe, Head of Service Delivery at Workbooks, who will share her experience of the implementation of the CRM platform.
This webinar will cover:
• The challenges that soak.com were facing
• How they selected the right technology and vendor
• How they approached the implementation
• And what impact it had on the business