The utility industry is facing an era of disruption. Customers
now have more options, as well as an increased level of
sophistication. They want more information from their utilities
in order to gauge the value of their service. They also want
efficient and timely communications for everything from
outages, billing and payments to energy usage. Now more than
ever, they are looking for service and communication through
the communication channels they prefer.
However, you can improve customer communications while reducing costs:
- Get rapid time-to-value
- Streamline and automate
- Improve productivity
Download FICO Executive Brief on how Customer Communication Services helps utilities achieve.