Re-think your service delivery: Leap out of the Service Desk fish bowl
Are you stuck in the IT Service Desk Fishbowl?
For a long time now, IT departments have found themselves stuck in habitual cycles of providing reactive IT support services, spending most days just trying to keep their noses above the water. But, every now and again, a dark horse will jump the fence, overcoming stagnation, and giving life to new ideas, and innovation.
We surveyed 150 Service Desks to uncover the biggest challenges facing IT teams, and how to overcome these obstacles.
This guide will help you to uncover what is holding you back from providing the innovative service improvements you know your customers want, as it sheds light on how Service Desks can apply innovative solutions to everyday challenges.