Top 10 KPIs IT Service Providers Should be Tracking

There’s a lot of noise about measurement, accountability and using data to make better
decisions, everyone has a theory about how you should be doing it. We are cutting through the noise with our guide to the 10 most important key performance indicators (KPIs) to prioritize and achieve business objectives.

Tracking critical metrics helps with prioritizing and achieving SLA objectives. Based on
Autotask data and expertise, we have determined the 10 most important KPIs to help
service providers identify the metrics that will make a positive impact on business growth
and profitability.